Do-Not-Call and Do-Not-Text Policy

We want you to hear from us because you want to. If you ever don't, tell us in any way that's natural for you and we'll listen. Here is exactly what happens when you do, so you never have to wonder.

This covers every call, text and email from Light Lounge Scottsdale, including the ones from Lucia, our AI concierge, and anyone else acting for the studio.

A stop works where you said it

• Reply STOP to a text, or QUIT, END, CANCEL or UNSUBSCRIBE, or say it your own way ("please stop texting me"). Our texts to that number stop, and so do automated calls from Lucia. We may send one text to confirm, with nothing to sell in it.
• Unsubscribe from an email with the link at the bottom of any message, or reply and tell us. Our marketing emails stop. A message about a seat you asked for, a visit you booked or a receipt isn't marketing, so it still reaches you.
• Ask us not to call. "Please don't call me", "do not call" or "stop calling me", in a text, on a call or at the studio: our team and Lucia stop calling, and our texts stop with them.
• Say "stop everything," "do not contact me" or "remove me" in a text, on a call or at the studio. Then everything stops: texts, calls and marketing emails.

A text stop doesn't end our emails, and an email unsubscribe doesn't end our texts or calls. Each stop covers what you said it about, and if you tell us more, we do more.

Calls about something you asked for

If you asked us for something, like a seat at one of our workshops or a visit you booked, a member of our team may still phone you about that, even after you've stopped our texts. It's the quickest way to get you taken care of. If you'd rather we didn't call, just say so and we won't.

If you change your mind

Text START to 480-790-7690 from the phone that asked us to stop, and our texts come back. START turns texts on; calls from Lucia need a fresh yes from you before they begin again. Signing up again or ticking a consent box doesn't turn texts back on, only START does. If you asked us in a text, on a call or at the studio to stop calling you, START doesn't change that.

How we keep our word

1. We keep our own do-not-contact list, and we record your request the moment it arrives.
2. We keep every request with no end date. Federal law requires at least five years.
3. We do not make marketing calls or texts to a number on the National Do Not Call Registry unless that person asked us about our services within the last three months or agreed in writing.
4. Every marketing call or text names Light Lounge Scottsdale and who is speaking, including when it is our AI concierge, and comes from a number where you can reach the studio.
5. Everyone who calls or texts for the studio is told about this list and how to use it. Lucia's written rules are her training record.
6. Ask for this policy at any time by replying to any of our texts or at the studio.

Related

How we collect and use your information is in our Privacy Policy.